I was going over some data at the marketing charts website and was kind of surprised to see a report stating that business to business companies don’t have much of a social media presence. I read the report, and it got me thinking. What could these companies accomplish with social media, and how should they use it to their advantage? It seems we (as marketers) focus alot on business to consumer social media marketing, especially when it comes to Facebook, Twitter, and Youtube, and maybe that’s the major problem. So I’d like to discuss some ways that business to business companies can use social media to their advantage. Let’s start by discussing…

Top barriers to social media for business to business companies

According to the report, there are 4 main reasons why b2b companies don’t focus as much on online marketing. Here we go…

1. Insufficient personnel to maintain - It’s not surprising that this is number 1. So many companies have downsized, and they are continuing to do so (HP just let go of a ton of people the other day). However, why do you need to hire more people to do this? Here’s what I think. I would solicit blog entries from employees and offer some sort of reward for entries that are picked. Wow, pretty simple. Every one of your employees should have a presence on LinkedIn. If not for the company, then for their own good. Encourage them to post and answer questions. Now you have a social media presence and you didn’t even have to hire anyone.
2. Lack of organizational knowledge - I’m not sure what they mean by “organizational” knowledge, but I think that if you don’t know something you need to go and figure it out. There are a ton of online resources to find out more about online marketing. There are tons of books out there. If you don’t have time to research them yourself, then pick a different career. To think, these guys call themselves marketers. You should always make time to educate yourself.
3. Preference for traditional marketing - Let me say something here (like you have a choice). I prefer traditional marketing. And yet, I still engage in online and social media marketing. Why? Because I see the advantages, and also because a marketer needs to use any and all weapons at his or her disposal. If you aren’t using social media, you’re leaving a big weapon in the armory collecting dust. There’s no reason for that.
4. Perceived irrelevance to their field - Bottom line: you have to go where your customers go. This is 2010, take a deep breath and say it with me now, twenty-ten, soon to be eleven. People go online to find information. When you go fishing, you probably go to the lake where there are tons of fish. Why is marketing any different. Sure you’re dealing with a company, but that company is made up of individuals. And individuals like to go online to educate themselves. If you have a presence online and provide relevant information, then those individuals will find you. That’s called marketing.

What can b2b companies do to take advantage of social media

1. Start a blog - We’ve talked about it before. People go online to find information. Provide useful information to people and they will find you (and your company). Provide information on all aspects of your industry and your business. Like I said before, solicit entries from your co-workers (you’ll be surprised at all of the great ideas and talent that you have on board). If you can become an industry expert, then you can’t help but increase your brand awareness… and your profits.
2. Get on LinkedIn - People go to Facebook to interact with friends, relax, and play games, and all that good stuff. People get on LinkedIn to interact with other professionals, and to learn. You and every one of your co-workers should have a presence on LinkedIn. You should spend time asking and answering questions, linking up with other professionals in your industry, and basically becoming a part of the community.
3. Be one of the few - The fact that not many b2b companies are using social media means that the ones that do are ahead of the game. Going back to the fishing analogy, if you’re the only one at the lake, you’re going to catch alot of fish. Get started, stop making excuses and do it. Your competition will hate you, but your customers and prospects will love you.

What do you guys think? How can b2b companies take advantage of social media? What other obstacles do they need to overcome?

Everyone’s got to start somewhere, and no one becomes an expert overnight. Attending an excellent business school is a great place to start, but as they say, there’s no substitute for experience. In my career as a marketer so far I’ve had tons of experience both good and bad, so let me share what I’ve learned with you…

1. Be patient: I’ve talked about this before. Patience is a trait that every marketer needs to develop in order to be successful. Marketing is all about controlling variables, and sometimes it takes time to see the effects of your work. You need to have the patience (and the guts) to “stay the course”, and see if you’ve made a good decision or a bad one.

2. Begin with mutual respect: Treat everyone with respect. Not just the people ahead of you on the food chain, not just your co-workers, or your customers. You need to treat everyone you meet with respect.  Besides, if they fail to live up to that respect, you can always change your mind later ;-D.

3. Cover your a**: If you don’t know what I mean, you will soon enough. Always make copies of your work, and keep track of everything you work on. Don’t be anyone’s fall guy.

4. Understand your target market: Don’t assume that everyone is like you. Just because you feel that a product or an approach won’t work, doesn’t mean that it will fail. First, you need to understand your target market, and approach your decisions from their point of view. Yes, you should trust your instincts, but you need to also take your personal feelings out of a situation.

5. Learn, not just from your mistakes, but from others as well: You’re a smart person (you are visiting my site afterall), and smart people learn from their mistakes. Everyone knows this already. You need to also focus on mistakes made by other people / companies, and make sure that you do not repeat them. This is why you should always stay on top of the latest developments in your industry, and in business in general.

6. Always get paid: This doesn’t mean that you should only work for money. Sometimes (like a good internship) the payment is experience, or good connections. The point is, you need to make sure you get something out of any effort you put in.

7. Don’t think you know everything: Pick up a marketing textbook from the 1980’s, and you’ll see that business has evolved. Don’t think that just because you have a diploma that you know all the current trends. You need to continue to learn and evolve. If you don’t you’re dead. We’ve talked about this before, and you know better.

8. Create value: Whatever you do, work hard. You may have just gotten a nice job, but if you don’t work hard at it, you’ll be refreshing your resume real quick. If you don’t have a job right now (hey join the club my friend) work hard at getting one, and create your own project (like I’ve done with this blog) to keep your tools sharp while you’re at it.

9. Don’t gossip: Be carefull what you say and who you say it to. You don’t know who’s listening, and talking behind someone’s back completely violates point number 2. If someone starts gossiping with you, just stay neutral and focus on your job.

10. Don’t panic: Everyone makes mistakes. When you’re just starting out, many times you’ll feel the urge to panic when a mistake has been made and will either throw your hands up and run to the boss, or will try to hide the problem. Don’t do this. Be honest with your boss, and come up with options to correct the problem. If they have a better idea, great, but don’t come up to them with a mess that you created, and expect to be bailed out.

Hey, I don’t know everything. You marketing vets out there post some more tips in the comments.