Here we are, the final trend in Seth Godin’s Meatball Sundae, “new gatekeepers, no gatekeepers.” It used to be that large companies only worked with other large companies. Basically a big company would pay top dollar to promote a product on television with commercials, reviews, news stories, whatever. Smaller companies couldn’t afford to do things this way and were therefore left out of the party. Those times are over. How much does it cost to be on YouTube? That’s right, absolutely nothing. And even better, the audience actually seeked you out, and therefore you didn’t need to interrupt anyone. Wow, you just bypassed the traditional gatekeeper.

The true gatekeeper in today’s marketing landscape is Google. If you can be on the first page of Google it means that you’re among the most relevant pages on the internet regarding your chosen topic. But unfortunately many of us will not be on the first page of Google. We need help. Which means that you need to look at other ways to promote your webpage, podcast, video, blog, etc. You can have excellent content, but what does it matter if no one sees it. We’ve discussed some ways to get your name out there, but the most important of all is to just go out there and be a part of the community you are trying to build. If your site is about marketing, then go out to all the marketing blogs and comment on the things that are interesting to you. Before long, you will have the visitors, listeners, and all that good stuff.

So yeah, I’m looking at you guys that visit, but never comment. I know you’re there because I check Google analytics. I dare you to comment on this post…. if you’re marketer enough. And be sure to leave a link back to your own blog.

Well, that’s it for Meatball Sundae. I hope you guys dug it… dig it… whatever. I recomend reading the book yourself as there’s tons of insights I’ve left out. It’s definately worth it if you’re serious about online marketing.

Notable quote from this section:

• “The web is the biggest haystack in the history of mankind, and you’re just a tiny little needle. You might be sharp and you might be shiny, but without help, no one will ever see your webpage, listen to your podcast, or watch your video.”

I remember when I first discovered ebay way back in the day. Thankfully I had a job back then, and spent most of my disposable cash on all kinds of products that I just couldn’t find in stores. I used to by manga (Japanese comics), out of print books, out of print CD’s and old NES games. It was fun and cool, and it opened up a whole new world for both companies and consumers. With ebay and other auction sites like Bonanzle customers can now buy products directly from each other. As a matter of fact it’s about time for another shameless plug (it’s been a while since the last one). If you’re a woman, and are into clothes and stuff, check out my friends auction site here. Seth Godin’s discusses this with his ninth trend in Meatball Sundae, “direct communication and commerce between consumers and consumers.”

Many businesses have been created (or have become more successful) because of this new trend. My favorite bookstore in the world, Half-Price Books has taken advantage of this customer to customer interaction. Sure, they buy and sell used books, but I’m talking about their community meeting groups. I don’t know if all of their locations offer this, but the main store on Northwest highway in Dallas offers a place for clubs and groups to meet up and discuss their chosen topic. That means all you pen-and-paper rpg folks can game it up, all you manga readers can get together and swap and discuss books, poets are welcome to come out and try their new stuff out on an audience, Star Trek fans can live long AND prosper (how about that?), etc. I don’t know of any other company that offers this type of meeting place, and I applaud Half-Price books for doing this (HPB marketing team, please start promoting this stuff).

Instead of fighting against this trend (look at what software producer Electronic Arts is doing to punish people that buy used games; they call it “project ten dollar”), companies should embrace and even encourage their customers to interact with each other. Let’s be honest, the genie’s already been let out of the bottle anyway; we’re going to talk to each other whether you like it or not. Get with the program and create a place where your customers can talk to each other. If you don’t, just don’t be surprised when you competition does (and takes home some extra goodwill and business as well).

Trend ten discussion coming soon.

Notable quote from this section:

• “As social networks become more powerful, consumers will gravitate to each other, not just informing each other about their experiences but banding together into unions that will pressure organizations for more of what consumers want.”

I’m sure it’s happened to you too. I’m sitting there talking to someone, passionately discussing something that’s important to me, and then I notice something disturbing; the person I’m talking to couldn’t care less, and judging by the look they give me, they haven’t heard a word I’ve just said. It’s a devastating feeling to know that no one is listening to you, especially when you feel so strongly about something. It’s one of the main reasons why I started this blog. Here I can discuss the things I care about, and at least a few people out there are listening (by the way thanks to all you guys that have started following me on Tumblr and/or Twitter, or you guys that have me bookmarked or whatever). Godin addresses this need to be heard with trend #2: “amplification of the voice of the consumer and independent authorities.”

Back in the day, companies needed to cater only to a small group of critics. If they got a good review in the newspaper, or magazine, or got featured on some television show, then they were guaranteed millions. Today though, everyone’s a critic. It’s nothing new really, people have always been this way. The difference is that they now have a way to instantly spread the word to millions. The internet, and blogs in particular, have given a voice to anyone and everyone that has something to say. And you know what? People are listening. Every interaction your company has with anyone can quickly be shared with the world.

This may seem like a bad thing, but in reality it’s actually a huge opportunity. As a marketer, it’s your job to make the most of every interaction with the customer or client. Shut up and listen to what the people that you market to are saying. They want to be heard, and if you care at all about your brand, you will listen to what they have to say. If you are unjustly criticized you can always address the situation directly. Set up a discussion board for your clients to talk, and interact with them. It’s not that complicated really.

Trend #3, “Need for an authentic story as the number of sources increases”, discussion coming soon.

Notable quotes from this section:

• “It’s not us and them. Now it’s us and us.”
• “A post on a blog anywhere in the world could very well rank higher in a google search than information on that same topic on your company’s website.”
• “The easiest way to understand blogs (text, audio, or video) is to understand that they (finally) connect three real desires: to hear our own voices, to be heard by others, and to hear what the crowd thinks.”
• “Big numbers matter when you run mass ads that are ignored. Small numbers are just fine when you deliver powerful messages with permission.”

For years, companies have searched for ways to “eliminate the middleman.” Well, we’ve gotten to the point where this is a reality for many types of businesses. Unfortunately, many companies mistakingly see this as a problem, not a solution. The first trend that Seth Godin discusses in Meatball Sundae: Is Your Marketing out of Sync? is “direct communication and commerce between producers and consumers.” Basically this means that consumers now have (and expect) the ability to communicate directly with companies. This also means that it’s possible for companies to market and sell directly to consumers.

In the past businesses relied only on mass media to reach customers, but today the average consumer is going out of their way to avoid these interruptions (commercials are skipped, radio stations are changed, ads are forgotten). So much money has been wasted, and continues to be wasted on marketing to masses of people. Only a small percentage of people will even pay attention, much less be moved, by these mass marketing messages. So why do companies spend so much time and money on these methods? Because it’s the way it’s always been done. Like I said in an earlier post, instead of spending a ton of cash on ads, I would instead hire a team of excellent marketers that can take advantage of the free and cheap tools on the internet… but (you guessed it) that’s another story.

So, how can you take advantage of this new trend? Well for one, you should be immediately responsive to your customers. When they send you and email, they expect a reply. And fast. I’ve been guilty of leaving email unanswered for too long, and I’m sure you have too. It’s a mistake, and smart people learn from mistakes. Be smart, and remember that every unanswered email is a missed opportunity for you. Every interaction with the customer matters, and yet many companies seem to go out of their way to avoid customers (how many times have you been given the runaround?). This is a big opportunity for you to differentiate yourself and your company. Instead of ignoring those emails, answer them; engage yourself with your clients.

One of the advantages of this type of communication is that you can learn more about your customers, and even begin designing products based on their needs. In the past, companies created products and then used marketing to find customers. Now, you can communicate with your customers and create products and services that are specifically tailored to their needs. Pretty cool, huh? Godin has tons of examples in his book, and I’m sure you could think about many more.

Another way to take advantage of the changing relationship between companies and consumers is to begin taking part in permission marketing. Godin talks alot about this, and it’s easy to see why. With mass media becoming less and less effective (and therefore more and more expensive), permission marketing is the way to go to reach customers. Here’s how it works, instead of spamming tons of people with a message that may or may not pertain to them, you should find (and eventually build your own) communities built around the types of people that your product appeals to. Talk to them, respect them, don’t waste their time. Godin outlines some basic rules for permission marketing. Here’s the short version…

1. Serve your customers, not yourself.
2. Permission is not to be bought and/or sold.
3. Keep your message relevant. If it has nothing to do with the customer and their life, they will leave.
4. Legal print and privacy policies are meaningless. If you do wrong by your customers (even if you are legally correct) they will leave.
5. Respect your customers.
6. Strike first, strike hard, no mercy sir! (okay, I just made that one up)

Next we will discuss trend 2, “Amplification of the voice of the consumer and independent authorities.” See you then.

Notable quotes from this section:

• “The fact cannot be denied: Your people (customers, employees, prospects, readers, whatever) want to be heard. They demand it.”
• “An inbound e-mail is not (just) an expense; it’s (also) an opportunity - a chance for your organization to eliminate barriers and have a dialogue with a prospect or a customer.”
• “The job of marketing is to grow the organization, and growth comes, obviously, from putting yourself in front of people who didn’t know about you before you got there.”
• “Outbound marketing now demands respect for the people on the receiving end.”

I’ve been talking alot about social media and online marketing. Why not? Everyone’s doing it now. Unfortunately many are doing a poor job at it. It’s not enough to just have a facebook fan page, twitter account, a youtube account, etc. You must create community, otherwise it’s a waste of time. So what if you post videos of satisfied customers, or announce a new promotion. It doesn’t matter if no one is looking at your content. I’ve visited many corporate social media sites, and many of them simply post commercials, promotions, and/or testimonials. Who cares really? I mean, the only reason I look is because I’m a marketer, and I’m interested in how companies are promoting themselves online. However, as a consumer, I don’t care.

I was going to post something about one of my favorite brands, but I think I’m going to go in a different direction, ‘cause I’m just evil like that. Let’s take a look at one of my “favorite” booksellers, Barnes and Noble. They do some decent marketing every now and then, but their youtube site is garbage. So what do they have on their youtube channel? Exactly what you’d expect, interviews with authors, and not much else. It’s no secret that Barnes and Noble is a huge brand, so I’d expect them to have tons of subscribers. As I write this, they have a total of 287 subscribers, and I’m wondering just how many of those subscribers are actually employed by the company. This is what happens when you post the most boring content known to mankind on your site.

So what should they be posting? Well, in this case, I think they could post some interesting employee interactions, video of excited fans meeting their literary heroes in the store, a review program where they get random customers’ opinions, book recommendations (if you enjoyed this bestseller, here’s some other lesser known books you may enjoy), people getting busted for shoplifting, whatever really. As long as it’s interesting. If the content is good, maybe they would have more subscribers, and might actually be on their way to creating community.

It’s not just a problem with the big boys, smaller companies are also guilty of this. If you’re not going to post good, creative content then you really are not taking full advantage of the social media tools available. I could go on and on, and will probably discuss this again in the future, but I just got a new batch of books from the library and am ready to dig in. The bottom line, just having an account with these social media sites is not enough, doing what everyone else is doing with these sites will not differentiate you. Create excellent content

What’s the difference between Barnes and Noble and Borders? Comment below or email me. You know the address.

Nothing stays the same, everything changes. Everything I’ve been talking about, and will talk about in the future can and will change with time. The information in “Crush It!” is not absolute, it can change tomorrow or even later today. It’s up to you to stay ahead of the curve, and you need to always be willing to adapt, especially when something isn’t working. As a matter of fact, social networking and new media is a fantastic way to find out what people think of your brand.

In the past, it was very difficult for businesses (and individuals for that matter) to address criticism or feedback from the masses. With social media it’s easier than ever, and you need to take advantage of the opportunity. Look at what Dominoes Pizza is doing. It’s very impressive that they are willing to interact with their customers on a one on one basis. The new social media offers this opportunity, but far too few major companies are taking advantage of this. Think about how you can interact with individuals within your community (more on this later when I attempt to define marketing) and you will always be ahead of the curve.

Notable quotes from the final chapters:

• “If you see falsehood, you can correct it. If you see praise, you can show appreciation. If you see confusion, you can inform.”
• “We’re all in the public eye now.”
• “Think through the consequences of every business decision you make before you actually make it.”
• “No matter how big you get, every email, every customer, every friend, every single person with whom you come into contact matters and deserves respect and attention.”

This concludes the discussion of “Crush It!”. It’s an excellent book and worth the read so check your local library or purchase using my shameless link.

You’ve created excellent content, successfully marketed your website, and created an involved and rewarding community, now it’s time to monetize. In his eleventh chapter, “Start monetizing”, Vaynerchuk details some of the ways in which you can begin making some money out of all of your hard work. Here we go…

Advertising

Advertisers are always looking for ways to effectively market their products, and you have been building an enthusiastic community around your specific subject. You’re practically doing them a favor! Most people immediately flock to Google AdSense, which displays targeted advertisements on your webpage, rss feed, etc). You can certainly make some money using this, but it really doesn’t pay very well, and it can make your website look cheap. I think we can all agree that making your website look like a NASCAR driver is probably not in the best interest of your online community, so moving on…

One of the methods Vaynerchuk suggests is placing classy banner ads on your site. See this link for an example of how to do this. You can also try cold calling companies to see if they are interested in buying adspace on your website. Sounds ridiculous? It’s not. Go to www.google.com and search for your subject. See which advertisers are using Google AdSense for ads to be posted on these websites, and take note. Call these guys up, and see if they will spend money with you. Think about it, they’re already paying for Google AdSense, so they believe in advertising online. By sponsoring your page directly they will not get lost in the clutter like they would with AdSense, and you won’t look like a NASCAR driver.

One note about advertising, you should only advertise companies and products that you yourself endorse. Don’t put something on your site that you don’t believe in.

Speaking engagements

Come up with an interesting topic, then call a show or conference organizer and offer to give a free talk about your topic. This will give you a chance to discuss something you love, build some credibility, and to do so in front of an interested audience. This could eventually lead to money: You could be paid next time you offer to speak, or even better, your discussion could lead to new clients or opportunities.

Affiliate programs

Affiliate programs allow you to get a commission on products sold through links on your website. For example, if you are interested in purchasing the book I’m discussing, click this link… Crush It!: Why NOW Is the Time to Cash In on Your Passion and I’ll get a small cut. Cool, huh? One way to go about doing this is to simply do a google search for affiliate programs; there are tons of them out there. Vaynerchuk suggests Commission Junction and Amazon. Also, don’t overlook local businesses, there could be some good money and opportunities for you there as well.

As with advertising, remember that all of the products that you link to should be relevant to your subject / topics, and should be something that you yourself endorse.

Retail:

Vaynerchuk suggests that you can create a product or a service that is related to your business. One site that I’ve seen do this effectively is Open Source Marketer, which is also an excellent resource for you evil marketers out there. You could also design T-shirts promoting your site. If your community is big enough this could be profitable in the short term, and more importantly it can help promote your website to the masses.

Articles

You are an expert in your chosen subject, right? You can contribute articles to online and print magazines, and even other blogs. You’ll see some of my posts re-posted on vcplan - The Path to Success (you may even be reading the re-post) which is an excellent resource for entrepreneurs looking for venture capital investment. I don’t get paid for this, but that doesn’t mean that you can’t. At the worst, at least you are getting your name out there in your community.

Seminars

If your subject lends itself to how-to type of stuff, then put together an event, conference, webinar, etc.

Books and TV

Your blog and community building efforts could lead to book or television deals. Hey, it worked for Vaynerchuk. I wouldn’t be reading his book if it didn’t.

Consulting

As my boys at Marvel Comics say, ‘Nuff said.

Notable quotes from this chapter:

• “Be patient.” In time, if you continue to hustle, you’ll grow your presence and improve your skills to the point where the fish - really, really big fish - will be jumping straight into your hands.”
• “Anything is better than zero.”

If you know of any other opportunities, or have any other links, post in the comments, or email me at edwardviator@evil-marketer.com

We’ve talked about why you should build your brand, about creating content, and some of the different platforms you can use to promote your brand. However, the majority of your effort online will be about building a community around your brand. Creating content may seem difficult if you’ve never done it before, but if you’ve picked your topic successfully, it’s the easiest part of the entire venture. The most difficult aspect of building your brand online is creating an active community. In his seventh and eighth chapters, respectively titled “Keep it real… Very real” and “Create community: Digging your internet trench”, Vaynerchuk discusses how to go about building your online community.

In my opinion, alot of marketing I see is very phoney. I think that people today are more media savvy than ever before, and they are also aware of how fake marketing efforts by major brands has become. We live in an age where prepared PR statements are a way of life (stay tuned for a list of some of my favorites). I’m not fooled by them, and I don’t think anyone else is either. People value authenticity. It’s why they go online and seek out consumer opinions. By building a community around your brand (personal and as a business), you won’t have to sound your own horn, your community will do that for you.

So how can you build this magical community? Through alot of hard work and time. The basic idea is that you should create your content and distribute it (see previous post for details), then start looking at and commenting on other people’s content. You should make the most of every interaction, stay on topic, and be yourself. Resist the urge to post things for the sake of posting them, and instead only post when you have something of value to share. You should follow people on Twitter, or sign up for some pages on Facebook. Basically, you need to get involved. You can’t just post content and hope that people show up.

When people visit your site, they will be hooked on your outstanding content (you do have outstanding content right?). You also need to make the most out of those call to action buttons (subscribe, follow-me, share, etc).

Next we will discuss the best marketing strategy ever, and you won’t want to miss it.

Notable quotes from these chapters:

• “Being authentic and being perceived as such by your audience relies on your ability to ensure that every decision you make when it comes to your business is rooted in being true to yourself.”
• “Creating community is about starting conversations.”